Refund Policy for Original Musical Arrangements

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Effective Date: [the date that the customer purchased the music]

Seller: Jennifer Iorio

1. Eligibility for Refunds

• Refunds are available within 3 days of purchase if the customer has not yet downloaded or accessed the arrangement.

• Once the arrangement has been delivered (via download, email, or physical copy), refunds are not available except in cases of:

  • Duplicate purchase (accidental multiple orders).

  • Technical issues preventing access to the file, which cannot be resolved by the seller.

  • Delivery of the wrong arrangement (seller error).

2. Non-Refundable Circumstances

• Because these are original creative works, refunds will not be issued for:

  • Change of mind after delivery.

  • Customer dissatisfaction with style or difficulty level (samples and descriptions are provided before purchase).

  • Use of the arrangement in performance or recording.

3. Process for Requesting a Refund

• Customers must submit a refund request in writing to music.interpreted.now@gmail.com within the 3-day window.

• Requests must include proof of purchase and a clear explanation of the issue.

• Approved refunds will be processed within 10 business days to the original payment method.

4. Exchanges

• If a customer received the wrong arrangement, the seller will provide the correct arrangement at no additional cost.

• Exchanges for different arrangements are not permitted unless agreed upon by the seller.

5. Seller Rights

• The seller reserves the right to deny refund requests that do not meet the conditions outlined above.

• This policy ensures fairness while protecting the integrity of original creative work.

© 2025 Jennifer Iorio. All rights reserved.